Approximate length:

15 minutes

About this course:

This video is designed to create awareness for all frontline staff on what information needs to be gathered when interacting with drivers who are in our site having a repair or routine maintenance conducted. This procedure is mandatory and must be conducted when interacting with our customer/drivers.

Target audience: Front of House Staff including Parts People, Branch Managers, Workshop Supervisors and Workshop Controllers

This e-learning module will cover:

• Introduction to Keltrucks customer feedback
• Assessment