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Course Content

Our promise to keep customers’ business moving.
Uptime Complete Promise
Refining K2K Via WSL Codes
Service 24hr WIPs, Dealer Process
Service 24hr, Linking Temporary Roadside Repairs to Permanent Repairs
Offsite, Mobile and VMU WIPs, Dealer Process
Priority Booking Dealer SLA, Headline Requirement
Scheduled Event SLA, in Detail
Unscheduled Event SLA, Drive in Appointment, in Detail
Unscheduled Event, Converting to S24hr Roadside Attendance
Unscheduled Event SLA, Triage and Diagnosis in Detail
Identifying Van with a Service Care Complete (SCC) Contract
Known Van SCC Status via Xentry
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